SMS Appointment Reminders | Clinics & Business Bookings

Give customers a useful reminder

An appointment reminder should tell a customer when and where to attend and how to contact you if plans change. SMS can reach people even when they have not installed your booking app. A reminder sent early enough for a change of plans also gives staff a chance to offer the slot to someone else.

Where it helps

Clinics, dentists, physiotherapists, salons and service teams can prepare scheduled reminders. Keep the wording appropriate to the recipient and avoid including unnecessary sensitive detail. Include the office contact or rescheduling route in the message so recipients can act immediately.

Plan your message flow

If appointments live in a separate booking system, a bespoke integration may automate the trigger. We can map the appointment fields, timing and delivery history your staff need before development. Decide what should happen after an appointment is cancelled so an old reminder is not sent.